At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths – whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Join us!
This role centers on engineering and operating third‑party applications end to end within an on‑premises OpenShift platform. The position supports GenAI operations, including guardrails and observability for LLM and RAG‑based applications across the enterprise. The engineer will deploy and support vendor platforms such as Galileo and LangSmith, monitor AI application quality and safety, maintain model evaluation workflows, and provide operational support in a fast‑paced environment.
The domain is GenAI operations: the applications you run provide guardrails and observability for LLM‑ and RAG‑powered systems across the enterprise. You will work with these vendor tools to monitor application quality, safety, and performance—tracking metrics such as attribution, grounding, prompt‑injection detection, tone, bias, and PII handling—and surface them through dashboards and alerting. Where the platform uses model‑based evaluation (LLMs‑as‑Judges and specialized/small language models), you will help operationalize, calibrate, and maintain those workflows.
Because the AI landscape changes quickly, the ideal engineer learns new tools and environments fast, brings a pragmatic build‑and‑operate mindset, and can lead cross‑functional work to move initiatives forward.
1st shift (United States of America)
40
Learn about some of the ways Bank of America is making a difference in the communities we serve.
Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.
Each employee brings unique skills, background and opinions.
We see opportunity and inclusion as our platform for innovation and a key component in our success.
Learn about our four values that represent what we believe.
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.
We’re devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being.
Bank of America believes both in the importance of working together and offering flexibility to our employees.
We use a multi‑faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Join us!
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