Job Description

Practice Manager

$75,000 - 80,000/ annually Full-time opportunity in Mount Laurel, New Jersey Schedule: Monday - Friday 8am - 4pm (one day per week = 10am - 6pm)

Red Bank Veterinary Hospital in Mount Laurel, NJ is seeking an inspiring, results-driven Practice Manager to serve as the operational heartbeat of our hospital. Reporting directly to the Hospital Director, you will champion our culture while leading the Operations and Client Service teams to peak performance. From optimizing patient flow and supporting staff through high-stakes client interactions to driving P&L targets, onboarding top talent, and streamlining daily workflows, you will be instrumental in the overall financial, operational, and reputational success of our practice.

At Red Bank Veterinary Hospital, part of Ethos Veterinary Health, you'll join a team committed to delivering exceptional specialty and emergency care while fostering a supportive, team-oriented culture.

Responsibilities:

• Report directly to the Hospital Director
• Oversee Operations Manager, Client Service Manager and subsequent team
• Monitoring and managing team performance and productivity
• Overseeing billing processes, daily reconciliations, and account follow-ups
• Handling escalated client interactions and supporting staff in emotionally charged situations
• With Hospital Director, oversee Facility and Inventory Manager and projects
• Collaborate with Hospital Director on key initiatives to optimize total hospital health and sustainability including awareness of financial targets and goals
• Work with Nurse Coordinator, Education Manager, Hospital Director and Department Leads to create Support Team schedules
• Maintain operational integrity with PIMS software
• Enforce and uphold MTL's policies and procedures, including correcting violations
• Work with Hospital Director to create and streamline new and existing SOP's and policies
• Monitor and improve patient and client flow through all stages of care – from arrival to discharge.
• Run analytic reports through PIMS software for data sourcing
• Physical demands of this role include the ability to lift up to 25 pounds as needed
• Gain insight and understanding of hospital P&L and budgets
• Assist with candidate selection for hospital roles, including support team interviews and hiring
• Timely and accurate processing of payroll through payroll processing platform
• Coordinating onboarding of all new hires with HR to ensure all tasks including creating Bamboo, Ezyvet, Dayforce, smartflow and email accounts prior to start date. Setting up for background checks and drug screening if applicable and making sure all new hire training is completed as required.
• Exemplify MTL's values and beliefs with the intent to foster positive culture
• Attend all required meetings (assistant, LVT, Department, Admin, CCS and DVM)
• Provide hospital support and guidance in the absence of the Hospital Director
• Be a self-starter and have a positive growth mindset
• Any other duties or tasks assigned by Hospital Director

Qualifications:

• Minimum of two years of veterinary technician experience, preferably in anesthesia or specialty medicine.
• Strong technical skills including IV catheter placement, venipuncture, anesthesia induction and monitoring, surgical nursing, radiography, and perioperative patient care.
• Knowledge of anesthetic protocols, drug calculations, CPR, and emergency patient management.
• Ability to accurately calculate medication dosages and work confidently with advanced medical equipment.
• Excellent communication, organization, and critical thinking skills.
• Ability to remain calm, compassionate, and detail-oriented in fast-paced and emotionally challenging situations.
• A collaborative mindset and commitment to exceptional patient care.

Benefits & Compensation:

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation of $75,000 - 80,000/ annually based on experience, skills, and credentials.
• Health, dental, and vision insurance.
• CE allowance and professional development support, including free VetBloom (RACE-approved CE) access
• Uniform allowance.
• Paid time off.
• Retirement savings options, including 401(k).
• Employee assistance programs.
• Employee pet discounts.

Location Highlight

Located in Mount Laurel, New Jersey, Red Bank Veterinary Hospital offers convenient access to both Philadelphia and the Jersey Shore while providing the charm of a vibrant suburban community. Enjoy excellent dining, outdoor recreation, and a high quality of life while building your career at one of the region's premier specialty veterinary hospitals.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of more than 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow—clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us

At Ethos, this isn't just a job—it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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